24-Hour Telephone Banker Service
UPDATED 6/17/24
Q: I was using telephone banking service and I clicked "0" to be transferreed to the bank, but I got disconnected. What happened?
A: The system provides the phone number 325.649.9200 for the user to call instead of transferring you to the phone number. We apologize for any inconvenience.
Q: Is the phone number the same?
A: Yes, 877.866.9028 is still the correct number for this service.
Q: Did the prompts change?
A: Yes. Here are the new steps! You can also stop by one of our locations and ask for a Telephone Banker Resource, or send us an email at communications@texasbank.com and we will send you one.
ATMs
UPDATED 05/14/2024
Q: When do Allpoint+ ATM deposits post in my account?
A: All cash deposited BEFORE 2pm CT will be credited immediately. If the deposit is made AFTER 2pm CT, it will be credited the following business day. This means that if you deposit on Friday after 2pm CT, it will not show on your account until Monday. This does not change depending on the amount deposited.
Q: When do Allpoint+ ATM deposits post in my account?
A: All cash deposited BEFORE 2pm CT will be credited immediately. If the deposit is made AFTER 2pm CT, it will be credited the following business day. This means that if you deposit on Friday after 2pm CT, it will not show on your account until Monday. This does not change depending on the amount deposited.
Automatic Payments/Direct Deposit
Q: Will I see my automatic payment for my TexasBank mortgage on the new system?
A: No. All automatic payments for TexasBank mortgage accounts will not be seen in the digital banking system. However, if the account holder wants to verify that the automatic payment was successful, they can view the transaction in the transaction history.
A: No. All automatic payments for TexasBank mortgage accounts will not be seen in the digital banking system. However, if the account holder wants to verify that the automatic payment was successful, they can view the transaction in the transaction history.
Checks
UPDATED 6/17/24
Q: Will I need new checks after the upgrade?
A: No. Your routing and account number are not changing, so there is no need for new checks.
Q: Will I need new checks after the upgrade?
A: No. Your routing and account number are not changing, so there is no need for new checks.
Q: Will the routing number change?
A: No. The TexasBank routing number will stay the same.
A: No. The TexasBank routing number will stay the same.
Q: Can I purchase checks in the new TexasBank app?
A: No, you can purchase checks through our website here.
Loan Application
Q: Can I apply for a loan during upgrade weekend?
A: Yes! the application process for mortgages will not be affected by the upgrade weekend.
A: Yes! the application process for mortgages will not be affected by the upgrade weekend.
Locations/Branches
UPDATED 4.22.24
Q: Will TexasBank be extending their hours this week?
A: Yes, we will be available by phone until 7:00pm CT. Branches will accommodate customer throughout the day and if needed stay open after hours.
A: Yes, we will be available by phone until 7:00pm CT. Branches will accommodate customer throughout the day and if needed stay open after hours.
Miscellaneous
UPDATED 6/17/24
Q: Why did TexasBank upgrade their system?
A: Your banking experience is important to us and this upgrade is necessary in order to provide you with the highest level of service possible.
A: Your banking experience is important to us and this upgrade is necessary in order to provide you with the highest level of service possible.
Q: I have additional questions. Where can I go for help?
A: For more information about the upgrade, visit TexasBank.com/betterbanking for info videos, FAQs, and resource guides. Or you can call us at 888.401.2599 or email us at support@texasbank.com.
A: For more information about the upgrade, visit TexasBank.com/betterbanking for info videos, FAQs, and resource guides. Or you can call us at 888.401.2599 or email us at support@texasbank.com.
Q: What security features are in place for the new Digital Banking?
A: TexasBank offers multiple features to ensure authentication of our customers as well as keeping their information safe and secure. Self enrollment, two-factor authentication, device management, alerts, and other best practice security features.
Q: If I enrolled in eStatements in the old system for my checking and savings account, do I need to enroll in the new system?
A: No. You will be enrolled automatically. However, it may take up to a few days to see your eStatements after you enroll.
Q: If I enrolled in eStatements in the old Pay My Mortgage system for my mortgage account, do I need to enroll in the new system?
A: Yes. You will need to enroll in the new system.
Q: Will I receive an email notification when my statement is ready?
A: Yes. An email notification is sent to you anytime a new document is added to online banking for you.
Statements/eStatements
UPDATED 6/17/24
Q: Will my monthly bank statements change?
A: Yes. All statements will look different and may arrive at a different time. If you haven't received any statements as of now (June 17, 2024), please reach out to us.
A: Yes. All statements will look different and may arrive at a different time. If you haven't received any statements as of now (June 17, 2024), please reach out to us.
Q: How do I get my eStatements?
A: eStatements are available in online banking through the Documents section. Statements date back to 2021. You may access statements that date back past 2021 by calling us or stopping by your nearest location.
A: eStatements are available in online banking through the Documents section. Statements date back to 2021. You may access statements that date back past 2021 by calling us or stopping by your nearest location.
Website
Q: Will the website address change?
A: No. The website address (TexasBank.com) will not change. However, it will have a new design and branded experience.
A: No. The website address (TexasBank.com) will not change. However, it will have a new design and branded experience.
Wires
Q: Is there a time when TexasBank stops wire transfers?
A: Yes. Normal cut off time is 2:00 pm CT.
A: Yes. Normal cut off time is 2:00 pm CT.
Q: If I have a question, who can I contact?
A: You can call 833.987.2265 or email bookeeping@texasbank.com.
A: You can call 833.987.2265 or email bookeeping@texasbank.com.